Effective Date: December 1, 2020
The Services and access to all content on the Services are intended only for persons of the legal age based on your location where the Services are being accessed or viewed.
The Information We Collect
When you access, use or otherwise visit the Services and use any of the materials provided via the Services, we may collect information as disclosed below.
Personal Information: We collect personal information to provide the information or services requested by an individual. “Personal information” refers to any information relating to an identified or identifiable individual who is the subject of the information. For example, when you provide us with certain personal information, it may include your name, your email address, your telephone number, your address, and any other personal or preference information that you provide to us.
Usage Information. When you use and navigate the Services, we may collect additional information from you that may not by itself reasonably identify you as the source (collectively, “Usage Information”). Usage Information may include information regarding your mobile telephone, your computer, your IP address, the type of Internet browser you are using, the location from which you are accessing the Services, or the areas of the Services you accessed and the actions you performed on the Services.
How We Collect Information
Directly from You. We collect Personal Information from you when you voluntarily provide Personal Information to us by, for example, by completing various forms, or requests for information.
Through Your Use of the Services. We record Usage Information that your browser transmits when you access our Services. We also collect Usage Information about how you access and interact with the Services through the use of automated tracking technology, such as “cookies” and “web beacons.” A cookie is a small data file that is transferred to a web browser, which enables our Services to remember and customize your subsequent access. Most Internet browsers automatically accept cookies. You can instruct your browser to block the acceptance of cookies or to provide you with a warning prompt before you accept cookies from our Services. Please refer to your Internet browser’s instructions to learn more about these functions. If you reject cookies, the functionality of the Services may be limited, and you may not be able to participate in several of the Services’ features. Additionally, we may use web beacons, which are single-pixel, electronic images embedded in the Services that allow us to gather information about your browsing activities on the Services.
Other Technologies: When you use the Services, or when you contact us, we may also collect other information about you as disclosed below. This information may be gathered for all Services users.
- – We may collect certain information from your activity using other tracking technologies like tags, pixels, clear pixels, gifs, bugs, beacons, and other similar technologies, some of which may enable EFH or our service providers to identify you and collect information about you across devices and Services.
- – We may collect information about your interactions with our customer service, such as the date, time and reason for contacting us, feedback you share with us, transcripts of any chat conversations, and if you call us, your phone number and call recordings.
How We Use Information
We process your Personal Information to carry out the purposes below and otherwise where we can rely on a legal ground for such processing. Where required by law, we will ask you for your prior consent.
Affiliates: We may share your information with our business affiliates for the purposes of providing you with services, or in connection with our business.
Provision of the Services: The Services is a medium for interaction between you and us. We use and share the information we collect from you for the purposes described below. If you use our Services, we use your information to process and respond to your applications, requests, comments, inquiries, and other forms you submit through the Services.
Improving our Services: We use your information to enhance our understanding of our users’ preferences and improve our Services accordingly
Service Providers: We may employ third party service providers to perform functions on our behalf. They may have access to personal information needed to perform their functions but may not use it for other purposes.
Legal Obligations: From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful or related to an alleged unlawful activity.
Other Legitimate Interests: We will use and disclose your information when necessary for our legitimate interests, as long as such interests are not overridden by our users’ interests, rights, and freedoms with respect to their Personal Information.
We take reasonable precautions to protect the information that is either available from or collected by this Services. We have taken steps designed to safeguard the Services’ integrity, its telecommunications, and computing infrastructure, including but not limited to, authentication, monitoring, auditing, and encryption. Unfortunately, no data transmitted over or accessible through the Internet can be guaranteed to be completely secure. As a result, we cannot ensure or warrant that Personal Information will be completely secure from misappropriation by hackers, nefarious or criminal activities, or in the event of a failure of computer hardware, software, or a telecommunications network.
This Services may contain links to or information about other websites that are outside our control or custody. We are not responsible for the content or privacy practices of other websites and suggest you review their privacy statements to understand how your information is used or shared by those other websites. We do not endorse or make any representations or warranties concerning, and will not in any way be liable for, any informational content, products, services, software, or other materials available on other websites, even if one or more pages of the other websites are framed within a page of our Services.
Your California Privacy Rights. California law provides that California residents have a right to request businesses to tell them how their personal information has been shared, if at all, with third parties for the third parties’ direct marketing purposes. To make such a request, please contact us at the contact information listed below.
Do Not Track. Certain web browsers and other devices you may use to access the Services may permit you to indicate your preference that you do not wish to be “tracked” online. At this time, the Services does not respond to “Do Not Track” signals.
Children Under 13. We do not market to and do not knowingly collect any Personal Information from or about a child under the age of 13 without the consent of the child’s parent or legal guardian. If we discover that we have inadvertently collected information from a child under the age of 13, we will delete such information.
Comments and Questions
10 West Market Street, Suite 3050,
Indianapolis, IN 46204,
+1 317 429 3500
Privacy Policies Applicable to Specific Jurisdictions
Your jurisdiction may have specific requirements with respect to how EFH and its affiliates and subsidiaries treat your personal information. For EFH’s full privacy policies in certain jurisdictions, please use the links below: